General Terms and Conditions for Walks of Dubai Website
- Services and Bookings
- Walks of Dubai offers various services, including tours, accommodations, transportation, and other related services. By making a booking through our website, you agree to these terms and conditions.
- Booking Confirmation and Payments
- When you make a booking through our website, you will receive a booking confirmation. It is your responsibility to review the booking details for accuracy and contact us immediately if there are any discrepancies.
- Payment for Services is due as specified during the booking process. Failure to make timely payments may result in the cancellation of your booking.
- Privacy and Data Security
- We collect and use personal information as described in our Privacy Policy. By using our website, you consent to our data practices and agree to the terms of our Privacy Policy.
- Intellectual Property
- All content on our website, including text, images, logos, and trademarks, is the property of Walks of Dubai and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our written consent.
- Limitation of Liability
- Walks of Dubai and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Website or the Services, even if we have been advised of the possibility of such damages.
- Non-Liability for Approved Transactions: Walks of Dubai is not liable for any charges made to a customer’s credit or debit card that are not flagged as fraudulent by the cardholder’s bank or financial institution. This includes any transaction that has been approved and processed without fraud alerts from the issuing bank.
- No Chargebacks for Approved Transactions: If a transaction has been approved by the cardholder’s bank, and the service has been provided in accordance with the booking confirmation, the transaction is not eligible for chargeback. Customers must address any disputes regarding unauthorized card usage directly with their financial institution prior to booking.
- Responsibility for Secure Payment: It is the responsibility of the customer to ensure their payment method is secure and authorized for use. Walks of Dubai will not be held accountable for any unauthorized use of payment methods unless flagged as fraudulent by the cardholder’s bank before the service is rendered.
- By making a booking, you acknowledge that any charge made on your credit or debit card is considered final once the service has been provided and is not eligible for chargeback, except in cases of service non-delivery
- Changes to Terms
- Walks of Dubai reserves the right to update or modify these Terms at any time. Changes will be effective upon posting on the Website. It is your responsibility to review these Terms periodically for updates.
- Chargeback PolicyBy making a booking on our website, you agree to the following terms regarding chargebacks:
- No Chargebacks for Services Rendered: Once a booking is confirmed and the service has been provided, the transaction is considered final and not subject to chargeback under any circumstance. This applies to all bookings made online, through our website, or via any other approved channels
- Proof of Service Delivery: In a dispute, chargebacks will only be considered if there is clear and undeniable evidence that the service was not provided as agreed. If our records, communications, or service logs indicate that the service was delivered as scheduled, any chargeback request will be deemed invalid.
- Dispute Resolution: Should there be any issue with the service provided, the customer must contact us directly within 24 hours of service delivery. We will make every effort to resolve the matter amicably. However, failure to contact us within this timeframe will forfeit the right to dispute the service through a chargeback.
- Fraudulent Chargebacks: Any attempt to initiate a chargeback for a service that has been provided following the booking confirmation will be considered fraudulent. We reserve the right to take legal action to recover costs, including any legal fees and other expenses incurred due to a fraudulent chargeback
- Contact Information
- For questions or concerns regarding these Terms or our Website, please contact us at [email protected]